CONFERENCING HELP TOPICS & FAQ's
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| PARTICIPANT INSTRUCTIONS |
Conference Dial-In
Instructions »
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| MODERATOR INSTRUCTIONS |
Conference
Dial-In Instructions »
Conference
Web Control Instructions »
Conference
Recording & Playback Instructions »
Conference
Q&A Mode Instructions »
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| Alpha Conferencing FREQUENTLY ASKED QUESTIONS |
1. How do I get a conference call account?
2. How long will my conference call account be valid?
3. What's the catch?
4. Can I record my conference calls?
5. Is there a limit to the number of conference calls I can make?
6. How many callers can I have on a conference call?
7. Do you sell my email address?
8. Can I use a calling card to dial the AlphaConferencing bridge?
9. Is this a VoIP or Internet-based service that uses my Internet
connection?
10. Can international callers access the conference calls?
11. Do I have to sign a contract?
12. Can I have more than one moderator on a call?
13. Will the Mute All (##) command mute moderators on the call?
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1. How do I get a conference call account?
Simply sign up with AlphaConferencing.com for an account and you will be given
a dedicated phone number, access code and recording password. When you sign up
for an account, you will receive detailed instructions on how to use the
conference call service.
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2. How long will my conference call account be valid?
Your Alpha Conferencing account does not have an expiration date. The
Conference ID and Dial-In Number are valid indefinitely.
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3. What's the catch?
There is no catch. There are no hidden fees, no advertisements to listen to, no
contracts, no sales pitches, no privacy issues, and no limitations. It truly is
a free conferencing service with no gotchas.
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4. Can I record my conference calls?
Yes you can. All AlphaConferencing.com accounts offer free recording of your
conference calls. The recorded calls are stored on the bridge as WAV files for
approximately 30 days and can be listened to over the phone, through the Web
Control Panel (Plans 2 & 3) or downloaded to your computer. For more
details, please
see this help file.
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5. Is there a limit to the number of conference calls I
can make?
No. You can make unlimited conference calls with your account. There are no
limits on the number of conference calls or the amount of time you use with
AlphaConferencing.com.
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6. How many callers can I have on a conference call?
You can have up to 500 callers on a single conference call. If you need to
accommodate a group larger than 500, please
contact us and we will make special arrangements to support your
conference call.
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7. Do you sell my email address?
Absolutely not. AlphaConferencing.com will never give your personal contact
information to any third party. Period.
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8. Can I use a calling card to dial the
AlphaConferencing.com bridge?
Yes.
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9. Is this a VoIP or Internet-based service that uses
my Internet connection?
No. AlphaConferencing.com uses a Public Switched Telephone Network (PSTN)
conferencing service that utilizes your regular telephone.
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10. Can international callers access the conference
calls?
Yes. Standard international long distance rates apply to any callers outside
the United States. There is no charge from AlphaConferencing.com. All charges
are standard fees from the individual participants' phone service providers.
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11. Do I have to sign a contract?
You never have to sign a contract with AlphaConferencing.com.
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12. Can I have more than one moderator on a call?
Yes. You can have as many moderators as you want. Simply give all the
moderators the same Moderator PIN assigned to you when you created the account.
Everyone using this moderator PIN will have moderator status on the call. This
will also allow multiple moderators to access and use the Web Control Panel.
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13. Will the Mute All command (##) mute moderators on
the call?
No. If you have one or more moderators on the call, they will not be muted when
the Mute All command is used. This is a convenient way to enable a panel of
speakers in a conference call. The panel members join the conference call using
the Moderator PIN and then all other participants are muted when the moderator
presses ## on the phone keypad. This allows the panel members to speak freely
while the other participants can listen but not speak. A muted participant can
raise their hand by pressing 11 on the phone keypad. For more information on
this Q&A mode,
please click here.
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